• Are ItsWaii products handmade?
  Yes! Every item is carefully hand-stitched by our skilled artisans with lots of love.
• Do you use high-quality materials?
  Absolutely. We use premium leather, durable fibers, and refined craftsmanship, ensuring each product feels special, sturdy, and beautifully made.
• Will my product look the same as in the photos?
  Yes — all photos are taken by our own team, so what you see is exactly what you’ll receive.
• Do you only launch products you truly believe in?
  100%. We only release items we personally love and fully trust in both design and quality.
• What if my package arrives damaged or has an issue?
  No worries — we offer warm and reliable after-sales support. Just email contact@itswaii.com, and we’ll help with a replacement or solution right away.
• Will you restock sold-out items?
  Some pieces are limited, but many favorites are restocked from time to time.

• What payment methods do you accept?
  Itswaii currently uses Shopify Payments to process all transactions.
  
  We support major credit cards (Visa, MasterCard, American Express, etc.) as well as Installments options when available.

All payments are processed through Shopify’s 100% secure, encrypted checkout, ensuring your information is fully protected.

• How much does shipping cost?
  Standard shipping is free on all orders over $50. For orders under $50, standard shipping is $4.99.  
  
• When will my order arrive?
  Mostly takes 7-10 business days to anywhere in the world.
  **Please note: During sale events & peak times, extended dispatch times are expected.
  
• Can I change my shipping address?
  Sure can! If you would like to change the shipping method or update the address for your order, please email to contact@itswaii.com with your order number before dispatch.
  
  *Please note: We cannot redirect or retrieve orders successfully delivered to an incorrect address. So, please ensure you carefully check your address details entered at checkout.