Frequently Asked Questions

Product Questions

  • Does ItsWaii sell fully handmade products?
    Yes, all our products are handmade (&handpolished) by skilled artisans and we use premium materials (mainly wood) from all over the world.
  • What should I do If my package received is damaged or lost?
    Please email to contact@itswaii.com for after-sales service, and we will send a replacement.

Payment Questions

  • What payment methods do you accept?
    Itswaii only accept payment in credit cards (Visa, MasterCard).

Shipping Questions

  • How much does shipping cost?
    Standard shipping is free on all orders over $50. For orders under $50, standard shipping is $4.99.  
  • When will my order arrive?
    Mostly takes 7-10 business days to anywhere in the world.
    **Please note: During sale events & peak times, extended dispatch times are expected.
  • Can I change my shipping address?
    Sure can! If you would like to change the shipping method or update the address for your order, please email to contact@itswaii.com with your order number before dispatch.

    *Please note: We cannot redirect or retrieve orders successfully delivered to an incorrect address. So, please ensure you carefully check your address details entered at checkout.