Frequently Asked Questions

What should I do If my package received is damaged or lost？
Please email to contact@itswaii.com for after-sales service, and we will send a replacement.

What payment methods do you accept?
Itswaii only accept payment in credit cards (Visa, MasterCard).

How much does shipping cost?
Standard shipping is free on all orders over $50. For orders under $50, standard shipping is $4.99.
When will my order arrive?
Mostly takes 7-10 business days to anywhere in the world, and we offer free shipping for orders over $50.
**Please note: During sale events & peak times, extended dispatch times are expected.
Can I change my shipping address?
Sure can! If you would like to change the shipping method or update the address for your order, please email to contact@itswaii.com with your order number before dispatch.
Please be aware that our orders are processed swiftly at our fulfillment center, so we may have limited flexibility, but we'll certainly do our utmost to assist you.

*Please note: We cannot redirect or retrieve orders successfully delivered to an incorrect address. So, please ensure you carefully check your address details entered at checkout.

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